SONOFF.

Identity and scope

SONOFF publishes its own product manuals, support routes and US warranty-service terms. ITEAD is represented separately as the seller of the current catalog offers; its order policies are not silently replaced by SONOFF storefront terms.

Manufacturer/brand, seller and installation provider are separate roles. A merchant profile does not certify that every product is made by that merchant. Affiliate approval and endorsement are not established by these links.

The SONOFF mark is sourced from SONOFF itself; the ITEAD store retains its own identity.

A model manual or declaration is not a determination of installation approval, local electrical-code compliance or rebate qualification.

The business in another role

ITEAD store purchase policies

Warranty handling and support

The US policy provides two-year manufacturing/quality-defect coverage from purchase for direct and authorized-reseller purchases. Other seller purchases have repair/exchange service rather than refunds and can require customer-paid shipping. Proof of purchase, prior approval and diagnosis are required; firmware flashing, modification, unauthorized repairs, misuse and environmental damage are excluded. This does not establish that every catalog retailer is authorized.

• Claim route: SONOFF Support Center; obtain instructions before sending a return.
• Purchase channel: Direct-store and authorized-reseller service conditions differ.

Original policy source · reviewed 2026-11-07

Support and original documentation

Official SONOFF support

Official SONOFF user manuals and declarations

Official US warranty service policy

Catalog coverage and remaining gaps

50 equipment card(s) · 50 collected offer(s). Grouped equipment can contain several package or merchant offers.

Counts reflect exact catalog brand labels reviewed for this profile, including retailer equipment and any reference model. They are not a complete manufacturer range or proof that every retailer is authorized.

Reviewed catalog brand labels: SONOFF

Read the full coverage audit

Official mark provenance

Official page containing the mark · Original mark source

Reviewed 2026-11-07. SONOFF mark from the SONOFF official header, separate from the ITEAD retailer mark. Resized in original proportions and saved as lossless WebP; original colors retained.

Reviewed source records

These sources document identity, policy, support or mark provenance as described above. Capture identifiers are separate from policy scope and do not guarantee that today’s terms are unchanged. Indexed-source notes are labelled separately from direct page captures.